1. Overview
Erie Peak Plumbing Co. respects your privacy. We protect personally identifiable information you provide on our website and scheduling services. This policy explains what information we collect, how it is used, and your choices under the Colorado Privacy Act (CPA).
2. Information We Collect
We only collect personal information that is reasonably necessary to schedule, confirm, and provide professional plumbing and drain services at your home or business:
- Contact Information: Your name, phone number, email address, and physical service address submitted via our appointment request forms or telephone consultations.
- Service & Diagnostic Records: Notes detailing your plumbing fixtures, system diagnosis, photos/videos of sewer scopes, and invoice transaction histories.
- Technical Browsing Data: Standard server logs, anonymous browser user agents, referring URLs, and aggregated website analytics to ensure site reliability and speed.
3. How We Use Your Information
We utilize your data solely for legitimate business operations:
- To schedule technicians and confirm your guaranteed 2-hour arrival windows via phone call or SMS text notifications.
- To prepare written estimates, manage warranty registrations for water heaters or softeners, and process payments.
- To respond promptly to customer questions, emergency inquiries, and service feedback.
- We do NOT sell or rent your personal data to third-party data brokers, marketers, or lead aggregators.
4. Data Retention & Security
We maintain physical, electronic, and administrative safeguards designed to protect your personal information against unauthorized access, destruction, or disclosure. Invoices and warranty records are retained for the duration required by Colorado tax codes and equipment manufacturer warranty guidelines.
5. Your Rights Under the Colorado Privacy Act (CPA)
As a Colorado resident, you have the right to:
- Request confirmation of whether we process your personal data.
- Access, correct, or request the deletion of personal information we have collected.
- Opt out of marketing communications or text message appointment reminders at any time by replying "STOP".
6. Contact Us Regarding Your Privacy
If you have any questions, requests, or concerns regarding our privacy practices, please reach out to our privacy compliance officer:
Erie Peak Plumbing Co.
640 Briggs St, Suite 210, Erie, CO 80516
Direct Line: (720) 753-0238
Email: privacy@plumbingerieco.com